Holonic Business Process Modeling in Small to Medium Sized Enterprises

Holonic modeling analysis which is the application of system thinking in design, manage, and improvement, is used in a novel context for business process modeling. An approach and techniques of holon and holarchies is presented specifically for small and medium sized enterprise process modeling development. The fitness of the approach is compared with well known reductionist or task breakdown approach. The strength and weaknesses of the holonic modeling is discussed with illustrating case example in term of its suitability for an Indonesia's small and medium sized industry. The novel ideas in this paper have great impact on the way analyst should perceive business process. Future research is applying the approach in supply chain context

Factors Affecting Customer's Perception of Service Quality: Comparing Differences Among Countries - Case Study: Beauty Salons in Bandung and Tokyo

This paper examines a holistic study of analyzing several factors affecting service quality andtheir correlation with characteristic of customers based on value and life style. Furthermore,customer's perception of service quality can be drawn from those relationships. Exploratoryfactor analysis and quantitative analysis is employed with case study of beauty salon serviceat Bandung and Tokyo. The results indicate how the quality of services is perceived differentlyby customers who have different value and life style, and also describe significant relationshipbetween value and life style with the affecting factors of service quality

User Behavior Assessment of Household Electric Usage

. Energy resilience is one of the famous issues among researchers and practitioners in energy sector. With enabling new technologies in power engineering for smart grid such as distributed generation, distributed storage, and intelligent information and management, each household community can establish a resilience energy production, distribution, and consumption. A household in smart grid system behaves as a customer and producer at the same time. This condition enabled them to reduce the power shortage in the peak hours, reduce CO2 pollution using renewable electricity, and minimizing electricity USAge by changing life style. In developing countries, the amount of electricity supply is less than its demand. Most of the demand comes from the household that has peak load on nighttime. Keywords: User behavior, Game theory, Smart grid, Heating and cooling appliances, Energy resilientdoi:10.12695/ajtm.2013.6.2.1 How to cite this article:Mulyono, N. B. (2013). User Behavior Assessment of Household Electric Usage. The Asian Journal of Technology Management 6 (2): 65-71. Print ISSN: 1978-6956; Online ISSN: 2089-791X. doi:10.12695/ajtm.2013.6.2.

Operational Improvement in Infrastructure Department Contract Service Performance in Coal Mining Company

Infrastructure is defined as the physical facilities that provide the primary support for carrying out an organizational business process. Infrastructure includes all technical aspects and facilities required to keep an organization's operations or business processes running smoothly. Infrastructure facilities are considered to all facilities related to an office building, road, water treatment plant, water distribution, airport, building and office, drainage, reservoir, bunding, retaining wall, bridge, sewerage treatment plant, power distribution, power plant, telecommunication, fuel facilities, fuel distribution, housing, port and jetty, and other facilities that support the operational activities of an organization's business process. PT. Kaltim Prima Coal considers the service level in maintenance activities that are related to the compliance performance in quality service, lead time, and work completion performance. These are some of the performance indicators used to measure the Infrastructure Department's agreement for contract maintenance. An operational strategy improvement in infrastructure department contract service maintenance is expected to improve the service level, shorten the lead time and increase customer satisfaction in order to meet the performance indicators. Six-Sigma – DMAIC (Define-Measure-Analyze-Improve-Control) approach is implemented to overcome the service level compliance problem in infrastructure operational maintenance service. Six Sigma has proven to be effective in reducing quality defects, eliminating variation, and significantly increasing the organization performance. The major issue will be investigated using fish bone analysis to determine the root cause and optimize the operational maintenance activities and increase the service level performance from 84 percent average to 100 percent